If a client is not happy with the product and wish to return it, this can be done within 7 days provided that it has not been used, returned in the same packaging and is in a resalable condition. The Seller will not accept the following return of items and/or refund consumers for the items:
- Items purchased from the maternity section, including but not limited to, Breast Pumps, Bra’s and Belly wraps, shall not be refunded; and
- Items bought by customers where after the customer want to cancel their order because the seller is offering a better deal later, e.g. on Black Friday promotion, cannot cancel their order to then buy the same item on promotion.
In the event client have pre-ordered any product/s with us (online warranty extender as per client selection) and client wishes to cancel, a 20% cancellation fee for handling/reservation/storage/admin will apply.
The cost to return the item to our warehouse is for the clients account.
Refunds will be processed within 10 working days once we have received the item and the above criteria has been met.
A store credit will be given for the amount less than R250.
If you buy goods online, there are some extra things to consider. Most importantly the Electronic Communications and Transactions Act (
ECT Act) will apply to the transaction. The ECT Act has its own consumer protection provisions, some of which will trump the Consumer Protection Act. Specifically, the reasons for returns listed above do not apply if the ECT Act’s provisions apply to the transaction. Instead of these rights of return, consumers have;
- a general right to return (a “cooling off period”). Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act (ECT Act), you may be entitled to cancel some electronic transactions within seven (7) days, without reason or penalty but the consumer must pay the costs to return the goods. Section 44 is only applicable if you are a natural person. You must also be the user of the goods. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.