We strive to provide you with the HIGHEST quality gear making them last even for baby number 2 or 3. As much as we try to avoid it, a defected product can leave our warehouse without notice and this is why we offer you a warranty starting the day it was delivered or collected.

If for some reason our product shows a defect in materials or workmanship during your warranty period, please email our product department at product@noola.co.za or submit a ticket on our help center and we will respond within 24hours.

If a defect is discovered during your warranty period we will, at our own discretion, REPAIR or REPLACE your product. Should we NOT be able to REPAIR or REPLACE we will offer a FULL REFUND. We will send our courier company to collect the defected product and deliver the replacement part/product at NO COST TO YOU. 

Kindly note that this warranty is only valid for goods returned in the original packaging. Should we receive the returned item NOT in the original state, we will keep the item in storage for one week until we have received the courier charge to be returned to you. In the event we do not receive the courier fee, we will sell the item as a second hand unit and the funds will be transferred to you. 

Our warranty DOES NOT cover:

The warranty is only valid to the original owner of purchase. We will unfortunately NOT accept transfer of warranty.

The Limited Warranty does not cover products which are used in rental operations and NOOLA Pty Ltd will not be held liable for any incidents or commercial damages relating to such use.

This warranty is only valid in the country in which the product was purchased. 

For warranty service or replacement part information, please contact our warranty division directly by emailing product@noola.co.za or by submitting a ticket on our help center.

Please be prepared to provide the product model, photographs and a description of the warranty issue. Some replacement parts may be available for purchase after this limited warranty expires.

All our products and its accessories are covered by 1-year warranty, starting from the day of ownership.

Should you have any defected/broken issues even after this warranty period, do not hesitate to contact our product team and we will gladly assist you.